This Privacy Policy explains how Zeno Vape collects, uses, stores, and discloses personal information when you visit our website, make a purchase, communicate with us, or use our services.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect and How We Use It
When you purchase a product from Zeno Vape, we collect the personal information required to process and complete your order. This may include:
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Your name
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Billing and delivery address
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Email address
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Telephone number
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Order and transaction information
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Other information you voluntarily provide to us
We use this information to process payments, confirm orders, arrange delivery, provide customer service, handle returns, and complete other activities related to your purchase.
When you visit our website, certain technical information may be collected automatically, including your device's Internet Protocol address, commonly known as an IP address.
This information may help us understand your browser, device, operating system, and how visitors interact with our website.
Email Marketing
With your permission, Zeno Vape may send you emails about our store, products, promotions, services, and other updates.
You may withdraw your consent to receive marketing communications at any time.
2. Your Consent
How We Obtain Consent
When you provide personal information to complete a transaction, verify a payment method, place an order, arrange delivery, or request a return, we understand that you consent to the collection and use of that information for the specific purpose involved.
If we wish to use your personal information for an additional purpose, such as marketing, we will request your express consent or provide you with an opportunity to decline.
Withdrawing Your Consent
You may withdraw your consent for Zeno Vape to contact you or to continue collecting, using, or disclosing your personal information, subject to applicable legal or contractual restrictions.
To withdraw your consent, please contact us at:
Email: zenovape2025@gmail.com
Mailing address:
Zeno Vape
479 Richards St
Vancouver, BC
Canada
V6B 1V5
Withdrawing consent may affect our ability to provide certain products or services, process an order, or complete a requested transaction.
3. Disclosure of Personal Information
Zeno Vape may disclose your personal information where required or permitted by law.
We may also disclose relevant information when necessary to enforce our Terms of Service, protect our legal rights, prevent fraud, address security concerns, or investigate a suspected violation of our policies.
4. Shopify
Our online store is hosted through Shopify Inc.
Shopify provides the e-commerce platform that allows Zeno Vape to display and sell products and services online.
Information collected through our online store may be stored through Shopify's databases, data-storage systems, and general applications. Shopify stores information on secured servers protected by security measures such as firewalls.
Payment Processing
When you complete a purchase using an available payment gateway, your payment and transaction information may be processed or stored by Shopify or the applicable payment processor.
Payment-card information is protected in accordance with the Payment Card Industry Data Security Standard, commonly referred to as PCI-DSS.
Transaction information is generally retained only for as long as reasonably necessary to process and complete the purchase. Once the transaction is completed, payment information will be deleted or retained in accordance with the payment provider's policies and applicable legal obligations.
Payment gateways used by our store are expected to follow applicable PCI-DSS standards. These standards are administered by the PCI Security Standards Council and are supported by payment-card brands such as Visa, Mastercard, American Express, and Discover.
PCI-DSS requirements are intended to support the secure handling of payment-card information by merchants and service providers.
For additional information about Shopify's practices, please review Shopify's current Terms of Service and Privacy Policy.
5. Third-Party Services
Zeno Vape may use third-party companies to provide services required to operate our business and website.
These companies may include:
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Payment processors
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Delivery and shipping providers
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Website-hosting providers
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Analytics providers
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Marketing and email service providers
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Fraud-prevention and security providers
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Customer-service platforms
In general, these third parties may collect, use, and disclose personal information only to the extent reasonably necessary to perform their services.
Certain third-party providers, including payment gateways and transaction processors, maintain their own privacy policies governing the information they receive for purchase-related transactions.
We encourage you to review the privacy policies of these providers to understand how they collect, use, store, and disclose personal information.
Information Processed in Other Jurisdictions
Some third-party providers may be located in, or operate facilities in, a jurisdiction different from the jurisdiction where you or Zeno Vape are located.
When you complete a transaction involving such a provider, your information may become subject to the laws of the jurisdiction where that provider or its facilities are located.
For example, if you are located in Canada and a payment transaction is processed by a provider located in the United States, the information used to complete the transaction may be subject to applicable United States laws and lawful disclosure requirements.
Third-Party Websites and Links
Our website may contain links that direct you to websites, applications, or services operated by third parties.
Once you leave the Zeno Vape website or are redirected to a third-party platform, this Privacy Policy and our Terms of Service no longer govern your use of that third-party service.
Zeno Vape is not responsible for the privacy, security, content, or operating practices of third-party websites. We encourage you to review the applicable privacy policy before providing personal information to another website or service.
Website Analytics
Our website may use Google Analytics or similar analytics services to help us understand how visitors use our website, including which pages are visited and how users interact with the site.
Information collected through analytics services is handled according to the applicable provider's privacy practices.
6. Security
Zeno Vape takes reasonable precautions and follows generally accepted industry practices to protect personal information from unauthorized or inappropriate:
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Loss
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Misuse
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Access
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Disclosure
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Alteration
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Destruction
Where payment-card information is collected, it may be protected using Secure Sockets Layer technology, commonly known as SSL, and encryption methods such as AES-256.
No method of transmitting information through the internet or storing information electronically can be guaranteed to be completely secure.
However, we follow applicable PCI-DSS requirements and use other generally accepted administrative, technical, and physical security practices where appropriate.
7. Age Requirements
By using this website, you confirm that you have reached the applicable age of majority in the province, state, or other jurisdiction where you live.
If you permit a dependent minor to access this website, you confirm that you have the legal authority to provide that permission.
Access to and purchases of age-restricted products are also subject to all applicable minimum-age requirements and age-verification procedures.
8. Changes to This Privacy Policy
Zeno Vape reserves the right to update or modify this Privacy Policy at any time.
Changes and clarifications will take effect when the revised policy is posted on our website, unless otherwise stated.
We encourage you to review this page periodically.
If we make a material change to this Privacy Policy, we may post a notice on this page so that you remain informed about:
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The personal information we collect
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How we use personal information
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The circumstances in which personal information may be disclosed
If Zeno Vape is acquired by, sold to, or merged with another business, personal information may be transferred to the new owner or organization as part of that transaction so that the business can continue operating and providing products and services.
9. Contact Us
For questions about this Privacy Policy, your personal information, or withdrawing your consent, please contact:
Zeno Vape
Email: zenovape2025@gmail.com
Mailing address:
479 Richards St
Vancouver, BC
Canada
V6B 1V5