Terms of service

Overview

This website is operated by Zeno Vape.

Throughout the website, the terms "we," "us," and "our" refer to Zeno Vape. Zeno Vape provides this website, including all information, products, services, and features available through the website, subject to your acceptance of these Terms and Conditions.

By visiting our website, creating an account, placing an order, or purchasing a product from us, you agree to be bound by these Terms and Conditions, together with our Privacy Policy, Returns & Warranty Policy, Shipping Policy, and any other policies referenced on this website.

Please read these Terms and Conditions carefully before using our website or purchasing from us.

If you do not agree with these Terms and Conditions, you must not use our website or place an order.

1. Age Requirement

You must be at least 19 years old to access age-restricted sections of this website or purchase vapour products from Zeno Vape.

By accessing our website or placing an order, you confirm that:

  • You are at least 19 years old.

  • You are legally permitted to purchase vapour products in your location.

  • You are purchasing products for yourself or for another person who is legally permitted to receive them.

  • You will not purchase, provide, transfer, or resell age-restricted products to anyone under the legal age.

  • The information you provide during checkout and age verification is accurate and belongs to you.

Zeno Vape reserves the right to request valid government-issued photo identification at any stage of the transaction, including when an order is placed, picked up, or delivered.

An order may be refused, cancelled, or returned if the purchaser or recipient:

  • Is under 19 years old

  • Cannot provide acceptable identification

  • Provides information that does not match the identification presented

  • Refuses or fails to complete the required age-verification process

Any shipping, return-shipping, or restocking charges resulting from a failed age-verification attempt will be handled according to our Shipping Policy and Returns & Warranty Policy.

2. Use of Our Website

You may use this website only for lawful personal and non-commercial purposes unless Zeno Vape gives you written permission for another use.

You must not use our website:

  • For any illegal, fraudulent, or unauthorized purpose

  • To purchase products for a person who is underage

  • To provide false or misleading personal, payment, delivery, or age-verification information

  • To interfere with the security or operation of the website

  • To introduce viruses, malware, malicious code, or other harmful technology

  • To copy, reproduce, distribute, sell, or exploit website content without authorization

  • To collect information about other customers or website users

  • To attempt to gain unauthorized access to our website, systems, accounts, or data

  • To violate any applicable federal, provincial, local, or international law

We may suspend or terminate access to our website if we reasonably believe that these Terms and Conditions have been violated.

3. Account Information

Certain website features may require you to create a customer account.

You are responsible for:

  • Providing accurate and current account information

  • Keeping your login information and password confidential

  • Restricting access to your account and devices

  • Informing us promptly if you believe your account has been accessed without authorization

You are responsible for activities completed through your account unless prohibited by applicable law.

Zeno Vape may suspend or close an account where we reasonably suspect fraud, misuse, unauthorized activity, or a violation of these Terms and Conditions.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, flavours, colours, specifications, prices, and availability shown on our website are accurate.

However:

  • Product colours may appear differently depending on the customer's screen or device.

  • Manufacturers may update product packaging, design, labelling, or specifications without prior notice.

  • Photographs are provided for general reference and may not always show the most recent packaging.

  • Minor cosmetic or manufacturing variations may occur.

  • Product availability may change without notice.

We will not knowingly substitute a materially different product without contacting the customer or providing an appropriate refund.

Zeno Vape reserves the right to correct product descriptions, prices, images, availability, or other website information where an error is discovered.

5. Nicotine and Product Warning

Some products sold by Zeno Vape contain nicotine. Nicotine is an addictive substance.

Products sold through our website are intended only for adults who meet the applicable legal-age requirements.

Information on our website is provided for general product-information purposes only. It is not medical advice and must not be used as a substitute for advice from a qualified healthcare professional.

No statement on our website is intended to claim that a product:

  • Is completely safe or risk-free

  • Helps a person quit smoking

  • Diagnoses, treats, cures, or prevents any disease or medical condition

  • Provides a medical or therapeutic benefit

Customers are responsible for reviewing and following all manufacturer instructions, warnings, storage requirements, and recommended operating procedures.

6. Orders and Order Acceptance

Submitting an order does not automatically mean that the order has been accepted.

An order is accepted only after:

  • Payment has been authorized

  • Required age-verification checks have been completed

  • Product availability has been confirmed

  • Zeno Vape has issued an order confirmation or begun processing the order

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • A price or product-description error has occurred

  • Payment cannot be authorized

  • Fraud or unauthorized activity is suspected

  • Age-verification requirements are not satisfied

  • The order appears to be intended for unlawful resale or supply to minors

  • The order violates applicable law or these Terms and Conditions

  • The customer has previously misused our services or policies

We may limit the quantity of products purchased by one customer, household, account, payment method, or delivery address.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method unless another arrangement is agreed to with the customer.

7. Prices, Taxes, and Payment

Unless otherwise stated, all prices displayed on our website are in Canadian dollars.

Applicable taxes, shipping charges, delivery fees, and other disclosed charges will be calculated and displayed during checkout before the customer completes the purchase.

Customers are responsible for reviewing the complete order total before submitting payment.

We reserve the right to change product prices at any time. Price changes will not normally affect an order that has already been accepted, except where there is an obvious pricing error or where otherwise permitted by applicable law.

Available payment methods may be provided through Shopify or third-party payment processors.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.

  • The billing information provided is accurate.

  • You authorize us and our payment processors to charge the total amount displayed at checkout.

Zeno Vape does not guarantee that every payment method will remain available at all times.

8. Promotions and Discount Codes

Promotional offers, discount codes, gift cards, and store credits are subject to the specific conditions stated with the applicable offer.

Unless otherwise stated:

  • Promotions cannot be combined.

  • Discount codes must be entered before checkout is completed.

  • Discounts cannot be applied retroactively to completed orders.

  • Promotions have no cash value.

  • Promotions may be limited to selected products, brands, customers, quantities, or dates.

  • Discount codes may not apply to taxes, shipping charges, clearance products, or other excluded items.

  • Store credit and gift cards cannot be exchanged for cash except where required by law.

We reserve the right to cancel or correct a promotion where it has been affected by fraud, misuse, technical errors, or inaccurate information.

9. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy, which forms part of these Terms and Conditions.

Customers are responsible for providing a complete and accurate:

  • Recipient name

  • Delivery address

  • Unit or apartment number

  • Postal code

  • Telephone number

  • Email address

Delivery estimates are provided in good faith but are not guaranteed.

Delivery may be affected by courier delays, weather, holidays, service interruptions, incorrect addresses, failed delivery attempts, age-verification issues, or other circumstances outside our reasonable control.

The recipient may be required to present valid government-issued photo identification and provide a signature at delivery.

Packages will not be knowingly delivered to a minor.

If an order is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or failure to complete age verification, additional fees may apply under our Shipping Policy and Returns & Warranty Policy.

Nothing in this section limits any delivery, cancellation, refund, or other rights provided to consumers under applicable law.

10. Returns, Exchanges, and Warranty

Returns, exchanges, store credit, refunds, and warranty claims are governed by our Returns & Warranty Policy, which forms part of these Terms and Conditions.

Customers must review the Returns & Warranty Policy before completing a purchase.

Certain products may not be eligible for return or exchange because of hygiene, safety, clearance status, product condition, or the nature of the product.

Nothing in our Returns & Warranty Policy or these Terms and Conditions limits any non-waivable rights or remedies available to a customer under applicable consumer-protection law.

Where our policy conflicts with a mandatory legal requirement, the legal requirement will apply.

11. Order Cancellation

Customers should contact Zeno Vape as soon as possible if they wish to cancel or change an order.

We cannot guarantee that an order can be cancelled or changed after it has been submitted, particularly if the order has already been processed, prepared, or shipped.

Any cancellation rights provided by applicable consumer-protection law remain unaffected.

Where an order qualifies for cancellation under applicable law, Zeno Vape will process the cancellation and refund in accordance with the applicable legal requirements.

12. Out-of-Stock Products

Product availability is not guaranteed.

If a product becomes unavailable after an order has been placed, we may:

  • Contact the customer to discuss an alternative

  • Remove the unavailable product from the order

  • Cancel the affected part of the order

  • Refund the amount paid for the unavailable product

We will not provide a materially different replacement product without the customer's agreement.

Approved refunds for unavailable products will normally be returned to the original payment method.

The customer's bank or payment provider may require additional processing time before the funds appear in the customer's account.

13. Third-Party Services and Links

Our website may contain links to third-party websites, applications, products, or services.

Third-party services may include:

  • Shopify

  • Payment processors

  • Shipping and delivery providers

  • Analytics services

  • Social-media platforms

  • Marketing platforms

  • Age-verification providers

Zeno Vape does not control and is not responsible for the content, availability, privacy practices, security, or policies of third-party services.

Accessing or using a third-party website or service is at the customer's discretion and may be subject to that third party's separate terms and privacy policy.

14. Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to Zeno Vape.

This includes:

  • The Zeno Vape name and logo

  • Website text

  • Product descriptions created by us

  • Photographs and graphics created or commissioned by us

  • Page layouts and designs

  • Promotional materials

  • Videos and other media

  • Website features and original content

You may view and use the website for personal shopping purposes.

You may not reproduce, republish, sell, modify, distribute, commercially exploit, or create derivative works from our content without prior written permission.

Third-party product names, logos, and trademarks remain the property of their respective owners.

15. Errors and Inaccuracies

Information on our website may occasionally contain typographical errors, pricing errors, incorrect product descriptions, incorrect images, or inaccurate availability information.

We reserve the right to:

  • Correct errors or omissions

  • Update information

  • Cancel an affected order

  • Refuse an order based on incorrect information

If an order is cancelled because of an error after payment has been collected, the applicable amount will be refunded to the original payment method.

16. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its general content are provided on an "as available" basis.

We do not guarantee that:

  • The website will always be available, uninterrupted, secure, or error-free

  • Every website error will be corrected immediately

  • The website will be compatible with every device or browser

  • Product availability will remain unchanged

  • Information supplied by third parties will always be complete or current

Product warranties, if any, are governed by the manufacturer's warranty and our Returns & Warranty Policy.

This section does not exclude or limit warranties, conditions, rights, or remedies that cannot legally be excluded or limited.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Zeno Vape will not be responsible for indirect, incidental, special, punitive, or consequential losses arising from the use of our website or products.

Zeno Vape is not responsible for loss or damage caused by:

  • Misuse of a product

  • Failure to follow manufacturer instructions

  • Unauthorized repairs or modifications

  • Use of incompatible accessories or components

  • Providing products to an underage person

  • Illegal or prohibited use

  • Circumstances outside our reasonable control

Where Zeno Vape is legally responsible for a loss, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limits a customer's mandatory rights under consumer-protection law.

18. Indemnification

To the extent permitted by law, you agree to be responsible for reasonable losses, claims, or costs suffered by Zeno Vape as a direct result of your unlawful use of the website, fraudulent activity, deliberate violation of these Terms and Conditions, or supply of age-restricted products to a minor.

This section does not apply where the loss was caused by Zeno Vape's own negligence, unlawful conduct, or breach of a legal obligation.

19. Termination

We may suspend or terminate your access to the website if you materially violate these Terms and Conditions, engage in fraudulent activity, interfere with our website, or use our services for an unlawful purpose.

Any obligations or liabilities that arose before termination will continue where appropriate.

20. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

21. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Returns & Warranty Policy, Shipping Policy, order confirmation, and any other policies expressly incorporated into them, form the agreement between the customer and Zeno Vape regarding use of our website and purchases made through it.

22. Changes to These Terms

Zeno Vape may update these Terms and Conditions from time to time.

The updated version will take effect when it is posted on our website, unless a later effective date is stated.

Changes will apply to future website use and future transactions. They will not retroactively change the agreed terms of an order that was already completed, except where required by law or agreed to by the customer.

We encourage customers to review these Terms and Conditions periodically.

23. Governing Law

These Terms and Conditions are governed by the applicable laws of the Province of British Columbia and the federal laws of Canada.

Any dispute will be handled by a court or tribunal with lawful jurisdiction.

Nothing in this section deprives a consumer of any mandatory legal rights available in the consumer's province, territory, or other jurisdiction.

24. Contact Information

Questions about these Terms and Conditions may be sent to:

Zeno Vape

Email: zenovape2025@gmail.com

Mailing address:

479 Richards St
Vancouver, BC
Canada
V6B 1V5