Where Do We Ship?
We currently ship to CANADA ONLY. You must be of legal age to order from Zeno Vape. All orders are verified through Canada Post upon receiving your order.
We will ship batteries or e-liquid at your own risk – there is a chance they may be confiscated. We are not responsible in this scenario.
ID Verification Upon Delivery
With every package sent out, we pay for the signature and ID verification via Canada Post to ensure the end user is 19+ of age (or 18+ in applicable provinces). We absolutely do not deal with or tolerate minors who order from our website.
Orders returned to us due to age restrictions will incur a 50% RESTOCKING FEE.
Underage Purchases
Every package that we ship utilizes Canada Post's Age Verification service. This means that for Canada Post to hand over the package, you must verify that you are of legal smoking age in your province.
If Canada Post cannot verify your age, they will ship the items back to us. Once the items return:
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Final sale items are non-refundable.
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Any items eligible for a refund will be refunded minus a 50% restocking fee, as well as any shipping charges incurred for shipping the items to you and for Canada Post to ship them back to us.
This is absolutely non-negotiable. If you are underage, please do not order items – you will lose money doing so.
Minimum Age by Province
| Province | Minimum Age |
|---|---|
| British Columbia | 19 |
| New Brunswick | 19 |
| Newfoundland and Labrador | 19 |
| Nova Scotia | 19 |
| Nunavut | 19 |
| Ontario | 19 |
| Prince Edward Island | 19 |
| Alberta | 18 |
| Manitoba | 18 |
| Northwest Territories | 18 |
| Quebec | 18 |
| Saskatchewan | 18 |
| Yukon | 18 |
Shipping Policy
We do not offer expedited shipping or shipping with other carriers.
Orders placed by 9:00 AM PST will typically go out within 1 to 2 business days (Monday through Friday). Any orders placed after 9:00 AM PST on Friday will not be shipped out until the next business day (Monday).
Due to our fast processing rates, orders placed with an incomplete or invalid address will automatically be canceled and refunded.
Free shipping is not honored with price-reduced e-juice and hardware. Free shipping on orders $100.00 CAD applies to Canada only.
Free Shipping
Orders sent to Canada with free shipping are processed through Canada Post Expedited Shipping.
We offer free shipping on orders over $100 CAD within Canada.
Orders that do not meet the free shipping criteria will be charged a flat-rate shipping fee based on your delivery zone.
Shipping Rates by Zone
| Zone 1 | Zone 2 | Zone 3 | |
|---|---|---|---|
| Provinces | BC, AB, SK | MB, ON, QC | NB, NS, PE, NL, YT, NT, NU |
| Flat Rate (over $100) | FREE | FREE | FREE |
| Flat Rate (under $100) | $10.00 | $20.00 | $30.00 |
| Express Rate (over $100) | $9.99 | $19.99 | $29.99 |
| Express Rate (under $100) | $19.99 | $29.99 | $39.99 |
Tracking Information
Canada Post tracking information may take up to 24 hours before any status is shown. At times, you may experience your tracking showing "It has been inducted by Canada Post" – this simply states that Canada Post has scanned the package and does not always determine the whereabouts of the package.
Express Shipping shipments are shipped through Canada Post XpressPost. Estimated times are based on region. Exceptions apply, and delivery time is not guaranteed.
Note: We do not refund shipping for packages delivered after the estimated date.
Delivery Delays
Once Zeno Vape has handed the package over to Canada Post, it is their responsibility. We do not guarantee transit times. If you are experiencing issues with your package in transit, contact Canada Post directly:
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Canada Post Customer Service: 1-800-267-1777
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Outside of Canada: 1-416-979-8822
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Hearing Impaired: 1-800-267-2797
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Hours: Monday – Friday, 7:00 AM – 9:00 PM ET
Lost Packages
In the event you feel confident the package has been lost, you can file a claim directly through Canada Post using the customer service numbers indicated above.
If the package shows delivered and is not in your mailbox, please check with your neighbors or postman. Once the package shows delivered to the confirmed address we have on file for you, there is not much we can do on our end. We recommend you file a claim with your local post office.
Return to Sender Packages
Packages that are returned to us due to an incorrect address provided by the customer or are refused will incur a 20% restocking fee, as well as the shipping postage paid for shipping the items to you will be deducted from the refunded amount.
Customers are always responsible for the cost of shipping returned items. Packages will need to be returned to sender before we can refund or ship out again.
By agreeing to all of the above, we strongly urge you to carefully look at your order before making the final completion of your purchase.
Contact Us
For any shipping-related questions, please contact us at:
Zeno Vape
479 Richards St, Vancouver, BC V6B 1V5
+1 6728666778 (Same as WhatsApp)
info@zenovapevancouver.ca
Thank you for choosing Zeno Vape.