NIBO GRIP

Shipping Policy

We offer local delivery to select postal codes in the Greater Vancouver area. Please refer to our delivery zones below:

Zone 1: V6X, V6Y, V7A, V7E, V7C, V7B, V6P, V6V, V6W — $10 / Free over $100

Zone 2: V6G, V6E, V6Z, V6C, V6B, V6A, V5L, V5K, V5C, V5B, V5G, V5H, V5J, V5E, V3N, V3L, V3M, V5S, V5R, V5M, V5N, V5P, V5X, V5W, V5V, V5T, V5Y, V5Z, V6H, V6J, V6K, V6L, V6M, V6N, V6S, V6R, V6T — $11 / $1 over $100

Zone 3: V4K, V5A — $12 / $2 over $100

Zone 4: V7T, V7P, V7M, V4M, V4L, V4G, V4C, V4E, V3W, V3V, V3T, V3R, V3K, V3J, V3C — $13 / $3 over $100

Zone 5: V7V, V7L, V3X, V4P, V4A, V4B, V3Z — $15 / $5 over $100

Zone 6: V7R, V7N, V3B, V3E — $18 / $8 over $100

Zone 7: V4N, V3S, V3A — $20 / $10 over $100

Orders placed before 4:00 PM PST may qualify for same-day delivery. A valid government-issued photo ID is required upon delivery. The recipient must be at least 19 years old.

Returns Policy

Unopened and unused products may be returned for store credit within 30 days of purchase. Return requests must be approved before the product is sent back. Customers are responsible for return shipping costs.

Clearance and final-sale items are sold as-is and are not eligible for returns or exchanges.

Defective products may be eligible for warranty service within 30 days of receipt. Please contact us with your order number and a description of the issue. Warranty does not cover e-liquids, coils, batteries, accessories, or damage caused by misuse or normal wear and tear.

For all return or warranty inquiries, please contact us at zenovape2025@gmail.com with your order number and relevant photos or videos.